Contact dating online members
Please note that a complaint submitted through the online platform will not be considered unless you have raised it with us first.
If we are not able to resolve a complaint, you may submit it through the EU online dispute resolution platform at
Whenever some members’ personal ads catch your eye or when you like certain singles in chat rooms, feel free to use the wide variety of features to contact them, establish communication and get to know potential partners.
Email them with a few inviting lines to break the ice, chat real-time to learn more about them and see them on webcam before you meet up in real life.
It can intervene if it sees worrying trends or serious matters of concern. A link to our customer service arrangements is provided here.
I liked the format of the site and it was easy to complete the questionnaire. Our relationship developed very quickly even though the distance is well beyond my preference.